Help, from a human.

Check your phone supports eSIM — iPhone XS or later, or a compatible Android from 2019 onwards.

Install over Wi-Fi, not mobile data, and give the download a minute to finish.

Tried it once already? Remove the old profile in your phone’s settings, then add it again from the app.

Still stuck? Email your phone model to hello@unroam.xyz and we’ll re-issue the profile if it was issued incorrectly.

Turn on data roaming for the line — roaming is what lets the eSIM connect abroad, and it doesn’t cost extra on a fixed plan.

Make sure the eSIM is your default data line in Settings.

Toggle Airplane mode off and on to force a fresh network scan.

Still nothing? Email hello@unroam.xyz and we’ll check the line is active on the network.

Open the eSIM in the app — the new allowance usually appears within a few minutes.

Refresh the eSIM page if the amount hasn’t updated yet.

Been more than ten minutes? Email us the top-up reference and we’ll chase it with the network.

Orders are fulfilled automatically after payment — most are ready within a couple of minutes.

Pull to refresh the order in the app.

Been more than ten minutes? Email us your order number and we’ll look into it.

Check the email and password you signed up with.

Use Forgot password in the app to reset it.

Reset email not arriving? Check spam, then email hello@unroam.xyz and we’ll sort it.