Unroam · Help
Questions, answered.
How do I install my eSIM?
After you buy, scan the QR code in the app — or, on iPhone (iOS 17.4+), tap the direct install link. Your phone adds the profile and data works the moment you land. Most eSIMs install in under a minute.
What's the difference between a bundle and a day pass?
A bundle is a fixed amount of data for a fixed period — for example 3 GB for 30 days. A day pass gives you a daily allowance, and you pick how many days you need. Both show the full price before you pay.
Can I top up if I run out of data?
Yes. Open the eSIM in the app and choose top up — the extra data is added to the same eSIM, so you keep the same number and profile.
Can I cancel and get a refund?
Yes, before your eSIM is activated. Cancel it in the app and the full amount is refunded to your original payment method.
Which phones are supported?
Any phone with eSIM support. iPhone 17.4+ installs via a direct link; other phones scan the QR code. If your phone has no eSIM support, check the coverage page for a physical-SIM alternative.
Do I need an account to browse packages?
No. Browse prices and destinations without signing in. You'll need an account only to buy and to manage your eSIMs.
What currency are prices shown in?
Pounds sterling (GBP). The price you see is the price you pay — there are no fees added at checkout.
What do you do with my data?
We don't sell your location, we don't share your data, and we don't ask for cookies. We keep no logs of where you go or what you do. You can delete your account at any time.
Who's behind Unroam?
A small team, based in the UK. Email us at hello@unroam.xyz and a real person answers — there's no call centre in between.
Something not covered here? Email a real person at hello@unroam.xyz.
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